Alert 360 Earns Five Diamond Monitoring Center Designation
TMA recognizes a company for excellence in alarm monitoring
Tulsa, Oklahoma – Alert 360, has announced the company earned Five Diamond Monitoring designation from The Monitoring Association (TMA). This is the sixth year the company has received the recognition. TMA’s Five Diamond Monitoring Center designation is granted annually to monitoring centers that meet its requirements for excellence. Tulsa-based Alert 360 is one of the nation’s top providers of home and business security systems.
According to TMA, there are approximately 2,700 monitoring centers in the United States that communicate and interact with police, fire, and emergency services agencies. Of this group, fewer than 130 monitoring centers have achieved the Five Diamond designation, setting these companies apart.
“Our dedication to continual training and excellence has earned us the fastest alarm response times in the industry,” said Richard Ginsburg, Alert 360 CEO. “The Alert 360 operators who respond to security system alarm activations consistently provide a dispatch call response within 20 seconds. Most home security systems
Alert 360 operates two U.S.-based alarm monitoring centers, providing local home security services to nearly 350,000 customers.
The company satisfied the following points of excellence as determined by TMA for its security systems and home automation monitoring services:
- Commitment to ongoing job-related education and testing by having 100 percent of its monitoring center operators certified using the TMA online training series on industry best practices.
- Commitment to random inspections and quality criteria standards by a nationally recognized testing laboratory such as FM Approvals, Intertek/ETL, and UL.
- Commitment to raising the industry standards through TMA membership and participation in its activities.
- Commitment to reducing false dispatches.
- Commitment to the highest levels of customer service.
- Proficiency in alarm confirmation process, which helps reduce false alarms.
- Proficiency in communications with Public Service Answering Points, such as the Emergency 911 centers.
- Knowledge of electronic communications equipment, including cellular, radio and internet communication systems.
- An understanding of the codes and standards of such organizations as Underwriters Laboratories, Factory Mutual, the National Fire Protection Association and others.
- Proficiency in emergency preparedness under a wide scenario of possibilities.